We apologize that you are experiencing issues with your Remington firearm. We here at Remington understand the importance of providing our customers with quality products and convenient customer service. Therefore, we have provided a quick and easy way to monitor the progress of an existing firearm repair - online, 24 hours a day, 7 days a week.
Important Returns and Repairs New Policy Message
To provide enhanced repair and return service, we are now requiring that consumers contact our customer service team at: 877-801-1911 to obtain a Service Request Number (SRN) prior to shipping any product to the Company or Authorized Service Center. This will allow for improved tracking of returns and ensure all consumers benefit from a faster and more reliable process.
No return will be accepted without an SRN on the shipping label. Packages sent without the required SRN will not be accepted and marked Return to Sender.
We appreciate your cooperation and look forward to improving this process.
In order to identify your repair please provide the following: